In today’s fast-paced world, companies are realizing the value of outsourcing for quick and efficient software development. Many companies are also preferring a bespoke software development company over a regular outsourcing company as they provide custom software more specifically catered to the business.
Nowadays, an IT Outsourcing Company is not just providing cost-effective services to the client but is also giving them access to a larger pool of experienced and skilled offshore software professionals like client delivery manager, an onsite coordinator, an offshore technical lead along with an offshore development team.
The role of an onsite coordinator is critical in a software outsourcing company. The onsite coordinator is your single point of contact for requirements, discussions with clients, clarifications, onsite resource management, technical lead, resource manager, manager, etc.
This individual is responsible for ensuring seamless communication, managing feedbacks and review the delivery. They act on behalf of the client and look after the product delivery for the development team.
There are certain parameters that software outsourcing companies need to keep in mind while choosing an onsite coordinator.
Having a strong written and verbal communication is a prerequisite for an onsite coordinator. For communication to occur fluidly, it is necessary to develop a sense of unity amongst all the team members working remotely. Onsite coordinator acts as a mediator between the offshore development team and the client and oversees effective communication between the two.
Also, this individual is further responsible to describe unprecedented events that may have risen for both the client and the development team. Miscommunication can lead to the project getting delayed and not being fit for purpose. The communication does not stop upon delivery of the project. Understanding the client feedback and relaying the same without misquoting is equally important. Hence, this parameter is a must have in an onsite coordinator.
2. Technical competency and experience:
To fully grasp the requirements of any project, the onsite coordinator needs to have sound technical and business knowledge.
Understanding the essence of the project and client business requirements help the coordinator to determine an apt time frame for completion of the project. Understanding the ability of the development team, the onsite coordinator can assign individual roles and responsibilities and set daily targets in a well-planned manner. Deadlines and unexpected delays can be efficiently dealt with when the onsite coordinator has a good amount of experience.
3. Client Management:
An onsite coordinator should be part of the agile development team and should not be making commitments on behalf of the team. Instead, they should encourage open communication between the development team and product owner. This process also includes testing of the software’s basic features, security features and undertaking the debugging process to identify and resolve defects within the program.
Clients should be made aware of this entire process by the onsite coordinator. An onsite coordinator should be chosen on his ability to manage client expectations in an efficient manner where the client does not get false impressions about the project. Exaggerated statements by the coordinator and failure to follow them through would lead to client dissatisfaction and it can also damage the reputation of the software development outsourcing company.
If the onsite coordinators meet the above-mentioned parameters, they become an ideal fit for your business.
The advantages of an onsite coordinator are abundant.
1. Direct dealings with the client
The onsite coordinator is able to immerse oneself in the client’s company culture. Onboarding process of the software development team is speeded up and thus the project gains momentum. The onsite coordinator is also able to build trust with the client and effectively solve any uprising issues.
2. Improved communications
As the onsite coordinator works closely with the client, any feedback received from the client’s end can be well understood and effectively communicated to the offshore team. A clean communication chain reduces the chances of confusion and increases time efficiency.
3. Prominent control
The onsite coordinator can closely monitor and control any security-related issues which would not have been possible virtually. Any problems or errors can be solved at a nascent stage. An onsite coordinator can keep a close watch on daily activities and improve productivity.
4. Dealing with issues of temporary staffing
While dealing with temporary staff, challenges of productivity, security, and efficiency tend to arise. Bringing in an onsite coordinator can help solve these issues.
To conclude, an onsite coordinator plays a key role in linking the client and the offshore or nearshore software development team. An onsite coordinator can help bring the project to fruition with his strong communication skills, experience, and client management skills. If a venture is devoid of an onsite coordinator, it can crash even before take off.