There is: not communicating enough.
Then there is: not communicating clearly.
While both the scenarios are the reasons behind the problems being faced in software outsourcing relationships today, the latter one actually kills the whole real time collaboration.
As per recent surveys, most clients are concerned about the requirements being lost in the midst due to the communication setbacks.
This is one of the most important PAIN POINTS that we’ll like to focus upon!
To work seamlessly across the varying expectations and requirements, each party to the outsourcing process needs to participate in building the necessary bridges.
We all are very well aware of the fact that the common drivers for outsourcing are cost savings, access to resources and skills, and improved time-to-market. All that and more will really be of no use if the first-hand communications are not dealt in the right manner.
At RSK Business Solutions, we address this with utmost sincerity.
This is what we implement to overcome communication barriers:
● Using Agile Methodology
Successful outsourcing is only possible with a clear-cut communication plan. That for us is made easier by using Agile Methodology. Monitoring daily progress, running effective ceremonies and taking advantage of Scrum Methodologies make it easier for the teams and also the client to maintain transparency in communication and in performing a project delivery as per expectations.
● Well-equipped Teams
For smooth functioning of any project, it is important for the teams to be well-versed with all the necessary knowledge and insights. Smooth communication in an outsourcing project is the key to everlasting professional relationships. We make sure teams have right communication tools to ensure effective communication.
● Hands-on account management
To establish an effective professional relationship, it is very important to escalate issues that are costing time and effort. Our client account managers ensurethat the issues will be handled through structured frameworks and will be resolved reasonably within the standard time frame. Trust, cooperation, and success between the clients and their IT outsourcing provider can only be achieved, if proper communication exists between them throughout the entire project lifecycle.
Effective communication is the key to personal and career success!
It’s like riding a bicycle, each component needs to play its part and the quality of the delivery will surely improve with time.
To know more about our software outsourcing services, click here.
Praveen is a seasoned IT Solutions Leader and Director at RSK Business Solutions, a technology-driven IT Consulting Company that specializes in Bespoke Software Development, Agile Consulting, Mobile App Development, Smart Sourcing, and much more. For the last 17 years, he has been delivering quality custom IT solutions that help businesses achieve their goals.