Customer Relationship Manager (CRM)
Developing a bespoke Customer Relationship Manager (CRM) to allow clients to manage a wide range of marketing activities and business projects.
RSK Group is a rapidly expanding corporation of 14 companies with 700 employees in over 33 offices. Formerly, each of these companies employed different CRM solutions. This led to duplicated and confusing project records which caused poor time management and inefficiencies when contacting clients.
RSK Business Solutions was approached by RSK Group to design a tool which would coalesce these companies and replace their existing project management solutions with a single, bespoke and organised system.
Our CRM solution was successfully implemented into RSK Group’s intranet, allowing all employees to access the same system. The login process is secure and tailored to the specific user so that only relevant information is displayed, increasing the productivity of the tool by decreasing irrelevant data.
Just some of the functionality of the tool includes, the ability to set up projects, companies, clients and groups, schedule tasks, and produce extensive, detailed reports. All company information is stored in a powerful database and backed-up twice daily for maximum data protection.
It is estimated that our solution has saved RSK group over £250,000 and maximised their productivity tenfold.
RSK Business Solutions’ CRM system is still used as the sole CRM solution of the RSK group. It has greatly improved efficiency within project management, including contacting customers.
We provide a unique support service to maintain the system and regularly add improvements and feature requests.
DEG Signal have contracted RSK Business Solutions Ltd on many occasions in order to provide Operational Risk Assessments for our GRIP 3 and 4 signalling design projects. RSK Business Solutions risk team have proved to be experts in their field and make themselves available to give advice whenever it is requested of them. When working with RSK Business Solutions Ltd we can rest assured that the operational risk elements of our projects are covered so that we can concentrate on our core design and project management functions and deliver our projects to the satisfaction of our clients. We would look forward to continuing our collaboration with RSK Business Solutions Ltd on future projects.
Mott MacDonald has contracted RSK Business Solutions Ltd for over 10 years to support us with operational risk assessment on many of our signalling projects. Their team of risk assessors have proved to be competent, approachable and have always worked with us to achieve some challenging deadlines.
Babcock International (then First Engineering Ltd) first worked with RSK Business Solutions Ltd in 2004 on the West Coast Modernisation Project Line Speed Enhancements. Since then they have provided operational risk assessment support on many infrastructure and signalling projects of varying sizes. The RSK Business Solutions Ltd team have always been attentive to our requirements and professional in their manner. They continue to be flexible and committed to meet the deadlines of our projects and as the technical experts we know that RSK Business Solutions Ltd can be relied upon to provide the right advice at the right time. I look forward to working with the team on future projects.
The Sustainability and Environmental Risk Management System (SERMS) written by RSK Business Solutions Ltd was adopted and deployed by MACE and is now used on all UK construction projects. The system advises and guides our project managers through the complex legal compliance issues that come with large construction projects taken on by MACE. Recently, the system has been adapted for the global market and has been well received. RSK Business Solutions Ltd adopt a consultative approach which is backed by a fundamental understanding of construction and environmental domains which set them apart from other software suppliers