Customer Relationship Manager (CRM)

Developing a bespoke Customer Relationship Manager (CRM) to allow clients to manage a wide range of marketing activities and business projects.

Project Scope

RSK Group is a rapidly expanding corporation of 14 companies with 700 employees in over 33 offices. Formerly, each of these companies employed different CRM solutions. This led to duplicated and confusing project records which caused poor time management and inefficiencies when contacting clients.

RSK Business Solutions was approached by RSK Group to design a tool which would coalesce these companies and replace their existing project management solutions with a single, bespoke and organised system.

Methodologies Used

Our CRM solution was successfully implemented into RSK Group’s intranet, allowing all employees to access the same system. The login process is secure and tailored to the specific user so that only relevant information is displayed, increasing the productivity of the tool by decreasing irrelevant data.

Just some of the functionality of the tool includes, the ability to set up projects, companies, clients and groups, schedule tasks, and produce extensive, detailed reports. All company information is stored in a powerful database and backed-up twice daily for maximum data protection.

It is estimated that our solution has saved RSK group over £250,000 and maximised their productivity tenfold.

Final Deliverable

RSK Business Solutions’ CRM system is still used as the sole CRM solution of the RSK group.

RSK Business Solutions’ CRM system is still used as the sole CRM solution of the RSK group. It has greatly improved efficiency within project management, including contacting customers.

We provide a unique support service to maintain the system and regularly add improvements and feature requests.

 

Andrew Kinsey

Sustainability Director | MACE

“The Sustainability and Environmental Risk Management System (SERMS) written by RSK Business Solutions Ltd was adopted and deployed by MACE and is now used on all UK construction projects. The system advises and guides our project managers through the complex legal compliance issues that come with large construction projects taken on by MACE. Recently, the system has been adapted for the global market and has been well received. RSK Business Solutions Ltd adopt a consultative approach which is backed by a fundamental understanding of construction and environmental domains which set them apart from other software suppliers.”

Ken Francis

Company Director | Glenfield Software

“Glenfield Software have called upon RSK Business Solutions Ltd (RSK BSL) to provide technical offshore resources to increase the capability of our development team within busy periods or for larger projects. RSK BSL have proved to be a flexible and reliable supplier of offshore development. Specifically they successfully supported us develop a native iOS mobile application for one of our high end retail clients. We would be happy to use RSK BSL in the future”

Richard Robertson

Business Development Director | CADLine

“We have been working with the outsourcing team at RSK Business Solutions for over 5 years now. Their technical team continues to develop our .Net, GIS and Bing map development tasks. They have the right mix of technical and communication skills for the job. – I would not hesitate in recommending them to anyone…a first class software outsourcing partner!”

India

Plot No.14, 5th Floor, Sector-18,
Gurugram- 122015 Haryana, India.
Contact: +91 (0) 124 4201376

Headquarter

Anerley Court, Half Moon Lane,
Hildenborough, Kent, TN11 9HU, UK.
Contact: +44(0) 1732 833111

UAE

Concord Tower, 6th Floor,
Dubai Media City, 126732, Dubai, UAE.
Contact: +971 (0)4 454 9844

USA

103 Carnegie Center Blvd.
Ste. 300 Princeton, NJ 08540,
USA.
Contact: +1(732) 333 8853

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